Job Requirement

• High school certification, University Diploma/ Degree. 
• 1-2 years of experience in E-commerce and Customer Service is preferred. 
• Fresh graduates are welcomed to apply!
• Excellent communication skills, good command of Mandarin & English. 

Job Responsibilities

• Manage customer success and happiness of our 22,000 merchants by providing top-notch support and service to all of our merchants in the region. 
• Answer any incoming questions via live-chat, email and handle customer enquiries. 
• Provide effective feedback to the product team to prioritise development tasks and suggest new product features. 
• Be a strong advocate for our brand and product, interact and build a community of loyal customers. 
• Perform other administrative duties pertaining to all marketing and sales activities. 
• Prepare and present a workshop event for our merchants. 
• Meet upselling/ retention target.