1. What is Facebook Business Extension?

 

By using Ad Extension Function in the Facebook Business Extension, you can create Facebook Pixel and Facebook Shop with one click only. Your product catalogue will be uploaded to your Facebook shop automatically within 24 hours and to showcase your products to Facebook users for free. You can also reach your target customers more easily by making use of the Facebook product ads and understand the sales effectiveness brought by the ads.

 

Facebook Messenger Customer Chat Plugin in the Business Extension allows customers to contact you instantly or leave messages through Facebook Messenger at your online shop and hence enhance the customer experience.

 

2. Are there any additional charges for using Facebook Business Extension?

 

No. It is *free to install and use if you are the Posify merchants including the members of Online/O2O/Premium Packages.

* PosifyStarter user will be charged $30 HKD / month.

 

3. I have installed the Facebook pixel before by myself, can I still use the Facebook Ads Extension?

 

No Problem! The installed Facebook pixel from Facebook Ads Extension will be shown as the first priority to use.

 

4. I have manually uploaded the products to my Facebook Shop before. Can I still use the Facebook Ads Extension?

 

Sure, you can. However, please notice that all existing products will be replaced by the new products uploaded from Facebook Ads Extension.

 

5. I always update the product information to my Posify Shop. Do I have to enable the product sync function every time after the update?

 

No.

 

Facebook will regularly and automatically update your product information from Posify Shop to Facebook shop after you complete the first time setup.

 

6. Why there are a lot of duplicated products on backend Facebook product catalog? Will they be displayed on Facebook Shop?

 

No. Only one product will be displayed on Facebook Shop.

 

The product variants will be considered as different individual products In Facebook Catalog, so you will see there are a lot of duplicated products if you use the same graphic for all product variants. But actually only one product will be displayed on Facebook Shop.